ABOUT Dr Heyns
Dr Heyns qualified in Bloemfontein as a general practitioner in 1996. She then did her internship in Klerksdorp in 1997. From 1998 to 1999 she worked in the UK as a resident medical officer as well as locuming in some private practices in the Gauteng area. Her dream of becoming a paediatrician came true when she was offered a post as a registrar in the department of Paediatrics in Bloemfontein. She wrote her final exams in 2002 and won the Novartis prize for best Paediatric student.
During 2003 she gained extra experience in the UK before she opened her practice in November 2003 in the Christiaan Barnard Memorial Hospital in Cape Town.
Since then she build her practice to include 3 other doctors with different paediatric specialties that forms the Thriving Kids Paediatric Centre.
Dr Heyns has a passion to work with children. She has an easy friendly manner and sees her job as much as an educator and child advocator as a medical practitioner.
Not only does she often give lectures to GP’s but she also reaches out to parents through different media. She has been seen on Expresso on SABC 2 talking to Mr Michael Mol on child related issues and has lectured at the Baby Expo in 2011. In 2012 she spoke on Cape Talk about Colic in babies, did a series on Hygiene in Public Places with Expresso Morning Show and in 2013 she did an insert on antibiotic use in children for SABC 3.
Dr Heyns is fluent in English and Afrikaans, and will speak the language or preference of the patient.
ABOUT The practice
Office Hours: Monday to Friday from 8am to 5pm
Consulting Hours: Monday to Friday 9am-5pm
Dr Heyns is on call on behalf of Thriving Kids on Wednesday evenings and 1 weekend a month.
Consultation fees for 2016: Cash: R700 Medical Aid Submissions: R750
All medical aids are reimbursing at different rates. Different plans in each scheme also pays different rates. Therefor a co-payment may be added to cover the difference between what the scheme is willing to pay and the consultation fee. If your scheme pays more than our consultation rate though - the patient gets the benefit of the lower rate.
All hospital consultations and hospital fees are asked according to the patients’ medical aid rate. This differs between medical aids.
If the medical aid, for some reason or another, do not pay the consultation the onus of payment lies with the person taking responsibility of the child at all times.
It is not the responsibility of the practice to get payment from medical aids. We have a contract with the patient-caregiver (not the medical aid) and it remains the patient’s responsibility to settle the account. Therefor it is the responsibility of the patient to make sure that the claim has reached the medical aid and payment is in progress. We submit claims only once, and even though we have put measures in place to make sure claims reach the medical aids, this is not always the case. So please follow up and make sure that the claim have reached your medical aid and is being processed.
After Hour Policy:
After hours are shared by 5 paediatricians. If you are worried about your child please take your child straight to casualty at the Christiaan Barnard Memorial Hospital on the foreshore. The doctor on call in casualty will evaluate your child and if necessary call the paediatrician that is on call. Between 5-7pm during the week and 8am-5pm during weekends you can phone 021 712 6699. This will bring you to Medical Response, a company that deals with after hour emergency calls for doctors. They will send a sms to the doctor on call who will then phone you back in order to assist you with your problem.
Also note that if it is only a question and not an emergency you can e-mail dr Heyns on email@example.com. She tries to attend to e-mails, but please note that this is not an avenue to take for emergencies or if an immediate answer is needed.
Emergencies during the week:
If you have an emergency during the day please phone the rooms, and we will do our utmost to accommodate you.
You are very welcome to send us an e-mail with a question or problem. THe e-mail address is firstname.lastname@example.org. If possible we will advise or assist you, and if necessary recommend consultation. E-mails unfortunately cannot be answered during the weekends or when dr Heyns is on holiday. If I am on holiday, the out of office reply should be sending you an alternative e-mail.